1. Who we are.
CallRemind.my ("CallRemind", "we", "us") is a Malaysian automated call-reminder service operated from Malaysia. We help businesses and organisations remind their customers about appointments, payments, deliveries and other routine matters by automated voice call at a flat rate of RM0.20 per minute.
2. What we collect.
We collect only what is necessary to deliver the service you request:
- Account data: your email address and password (hashed) when you register, and optionally a phone number you provide.
- Contact data you upload: the names and phone numbers of the people you choose to remind. These belong to you, not to us.
- Call outcomes: limited status records (answered, no-answer, failed) so you can track your reminders.
3. We do not keep or retain your data for processing.
This is the core of our promise. We do not retain, warehouse, profile, resell, or use your data or your contacts' data for any secondary purpose — including advertising, model training, analytics, or any form of processing beyond fulfilling the specific call you instructed. Contact lists are used solely to complete the reminder you triggered and are not mined, enriched, or reused.
- Contact records are processed in real time for the call and are not kept longer than needed to report the outcome to you.
- We do not build behavioural profiles of your customers.
- We do not share, sell, or transfer personal data to third parties for their own purposes.
4. No spam blasting — prohibited.
CallRemind is for legitimate, consented reminders only. Spam blasting, bulk marketing calls, and unsolicited promotional calling are strictly prohibited under this Policy and our Terms of Use. We monitor for abuse and will suspend any account that uses the service for spam, harassment, or unlawful calling. You are responsible for having a lawful basis (consent or legitimate interest) to call each contact.
5. Call timing & MCMC guidelines.
We respect Malaysian communications norms and MCMC guidance on when automated calls may be placed:
- Courtesy hours: by default we schedule reminder calls between 8:00 AM and 9:00 PM Malaysian time. We will not place routine reminders in the late-night or pre-dawn window.
- Sensitive cases: for debt, collections, or emergency notices, you remain responsible for complying with any sector-specific timing or conduct rules; we provide scheduling controls so you can set permitted windows per campaign.
- Do-Not-Call: you must honour opt-outs and any applicable do-not-call requests. Our system supports per-contact suppression so a contact who opts out is not called again.
6. Data retention & deletion.
Because we do not retain data for processing, we delete or de-identify call and contact records once the reminder is completed and the outcome reported, subject only to narrow legal obligations (e.g. brief retention needed to investigate abuse or meet tax/accounting duties for your own subscription). You may delete your account and associated data at any time from your dashboard, and we will purge it without undue delay.
7. Your rights.
Under Malaysian law, including the Personal Data Protection Act 2010 (PDPA), you have the right to access, correct, and delete your personal data, and to withdraw consent. To exercise these rights, email privacy@callremind.my.
8. Security.
We use industry-standard encryption in transit and at rest, and our backend is hosted on a compliant cloud platform. Access to production systems is restricted and audited.
9. Contact.
Questions about this Policy: privacy@callremind.my · Call us: 03-1234 5678.
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